I actually began checking to see how long it took for a tech to get with me on each call. I was curious because of the consistent wait times. I collected this data as I went, at the time, for my own personal reasons. One reason was that if I had something to do I wanted to know if I had time to call Bigpond Technical Support Team! Web Hosting technical support. I kept records on 14 calls that were in reference to just five different problems. I have called three and four times to technical support on the same issue because I didn't get the answer I needed from the first two or three calls.
When a customer calls Bigpond! Web Hosting technical support they receive an automatic message stating that tech support will be with you shortly and that all calls are answered in order. Sometimes another automatic message comes on telling you the average wait time.
I called their support four times about my sitemap without knowing this two end Url thing with java scripting, because I am a beginner. None of the four techs knew what my problem was and 3 stated that they weren't required to know java scripting. The other, and obviously last, came on the phone after a short wait at Bigpond tech support of 36 minutes, and he didn't know either. But he busted his behind for the next 1 hour 43 minutes getting me an answer, by conferring with other techs that he was apparently right near. I allowed him access to my File Manager, via giving him my password, at one point.
When a customer calls Bigpond! Web Hosting technical support they receive an automatic message stating that tech support will be with you shortly and that all calls are answered in order. Sometimes another automatic message comes on telling you the average wait time.
I called their support four times about my sitemap without knowing this two end Url thing with java scripting, because I am a beginner. None of the four techs knew what my problem was and 3 stated that they weren't required to know java scripting. The other, and obviously last, came on the phone after a short wait at Bigpond tech support of 36 minutes, and he didn't know either. But he busted his behind for the next 1 hour 43 minutes getting me an answer, by conferring with other techs that he was apparently right near. I allowed him access to my File Manager, via giving him my password, at one point.
Having issues with your BigPond account? Contact the BigPond Technical Support Number Australia for immediate help with email accounts, browsers, and devices. Contact us at: 1-800-431-401. Our team of customer service representatives will assist you 24/7.
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